RETURNS

Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be returned in its original packaging and must not have been worn, for hygiene reasons.

Certain types of goods cannot be returned. Perishable goods such as food, flowers, newspapers, or magazines are not eligible for return. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

• Gift cards

• Downloadable software products

• Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain cases, only partial refunds may be granted, including:

• Books showing obvious signs of use

• CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened

• Any item that is not in its original condition, is damaged, or has missing parts for reasons not caused by us

• Any item returned more than 30 days after delivery

Refunds

Once your return has been received and inspected, we will send you an email confirming that we have received it. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed automatically, and a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds

If you have not yet received your refund, please check your bank account again.

Then contact your credit card provider, as it may take some time before your refund is officially posted.

Next, contact your bank. Refunds are often subject to processing times before they appear in your account.

If you have completed all of these steps and still have not received your refund, please contact Elazia at contact@elazia.fr.

Sale Items

Only regularly priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, please contact Elazia by email at contact@elazia.fr.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit equal to the value of the returned item. Once the returned item has been received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the gift giver, and they will be informed of the return.

Return Shipping

You are responsible for paying the shipping costs for returning your item. Return shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time required for an exchanged product to reach you may vary.

If you are returning an item worth more than €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please note that all returns are subject to a restocking fee equal to 30% of the product price.

This fee covers handling, quality inspection, repackaging, and the administrative processing of returned items.

The restocking fee will be deducted from the total refund once the returned product has been received and inspected at our warehouse.