ELAZIA PRIVACY POLICY

This Privacy Policy describes how Elazia (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://elazia.fr (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, device type, and certain cookies installed on your device.

As you browse the Site, we may also collect information about:

• The pages and products you view;

• The websites or search terms that referred you to the Site;

• The way you interact with the Site;

• The date and time of your visits;

• Your browser and operating system.

We refer to this automatically collected information as “Device Information.”

We collect Device Information using technologies including:

COOKIES

Cookies are small data files placed on your device. They often include an anonymous unique identifier and are used to operate the Site, remember your preferences, manage your shopping cart, analyse traffic, and improve your experience.

Cookies used on the Site may include cookies required for:

• Managing your browsing session;

• Remembering the contents of your shopping cart;

• Securing your account and checkout;

• Determining whether you have access to a password-protected storefront;

• Measuring visits and Site performance;

• Remembering your preferences;

• Analytics and advertising, subject to your consent where required.

The exact cookies used may vary depending on Shopify, the applications installed on the Site, and the choices you make through our cookie-consent tool.

LOG FILES

Log files track actions occurring on the Site and may collect information such as your IP address, browser type, internet service provider, referring and exit pages, and timestamps.

WEB BEACONS, TAGS, AND PIXELS

Web beacons, tags, pixels, and similar electronic files may be used to understand how visitors browse and interact with the Site and to measure the effectiveness of our marketing campaigns.

ORDER INFORMATION

When you make or attempt to make a purchase through the Site, we collect certain information from you, including:

• Your first and last name;

• Your billing address;

• Your delivery address;

• Your email address;

• Your telephone number;

• The products ordered;

• Your order and transaction details;

• Information necessary to process your payment.

Payments are processed by our authorised payment service providers. We do not directly store your complete bank-card details.

We refer to this information as “Order Information.”

In this Privacy Policy, “Personal Information” includes both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We primarily use the Order Information we collect to process and fulfil orders placed through the Site, including:

• Processing payments;

• Confirming and managing orders;

• Arranging delivery;

• Providing invoices and order confirmations;

• Sending shipping and tracking updates;

• Managing returns, exchanges, and refunds;

• Providing customer support;

• Communicating with you about your order.

We may also use this information to:

• Detect and prevent fraud, misuse, and other security risks;

• Comply with our legal, tax, accounting, and regulatory obligations;

• Improve our products, services, and customer experience;

• Send you marketing communications when you have agreed to receive them;

• Display advertising that may be relevant to you, subject to your consent where required.

We use Device Information to help us identify potential risks and fraud and to improve and optimise the Site. For example, we may analyse how customers browse and interact with the Site and assess the performance of our advertising and marketing campaigns.

LEGAL BASES FOR PROCESSING

Where the General Data Protection Regulation applies, we process your Personal Information on one or more of the following legal bases:

• Performance of a contract: to process, deliver, and manage your order;

• Legal obligations: to comply with tax, accounting, consumer-protection, and other legal requirements;

• Legitimate interests: to secure and improve our services, prevent fraud, and manage our business;

• Consent: for certain cookies, analytics, personalised advertising, and marketing communications.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information only where necessary to operate the Site, fulfil your orders, provide our services, comply with the law, or protect our rights.

We may share relevant information with:

• Shopify, which hosts and operates our online store;

• Payment service providers;

• Suppliers, fulfilment partners, and delivery companies;

• Customer-support and email service providers;

• Analytics and advertising providers, subject to your consent where required;

• Professional advisers, accountants, insurers, and legal advisers;

• Public authorities when required by law.

We use Shopify to operate our online store. Shopify processes Personal Information in accordance with its own privacy policies.

We may also disclose Personal Information when required to comply with applicable laws and regulations, respond to a lawful request, court order, subpoena, or search warrant, or protect our rights, customers, and business.

We do not sell your Personal Information.

ANALYTICS AND ADVERTISING

We may use analytics tools to understand how visitors use the Site and to improve its performance.

We may also use advertising services, such as TikTok, Meta, Google, or other advertising platforms, to measure campaigns and display relevant advertisements. Non-essential advertising and analytics technologies will be used only when a valid legal basis exists, including consent where required.

You can manage or withdraw your cookie preferences through the cookie settings available on the Site.

You may also manage personalised advertising through the privacy settings provided by the relevant advertising platforms.

INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store Personal Information outside the European Economic Area, including in Canada, the United States, or other countries.

When Personal Information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.

DATA RETENTION

We retain your Personal Information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy;

• Manage our relationship with you;

• Comply with legal, tax, and accounting obligations;

• Resolve disputes;

• Prevent fraud;

• Enforce our agreements.

Order records may be retained for the period required under applicable accounting, tax, and commercial laws.

When Personal Information is no longer required, it will be deleted, anonymised, or securely archived where required by law.

YOUR RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request access to your Personal Information;

• Request the correction of inaccurate or incomplete information;

• Request the deletion of your Personal Information;

• Request the restriction of certain processing;

• Object to certain processing;

• Withdraw your consent;

• Request a portable copy of your Personal Information;

• Lodge a complaint with a competent data-protection authority.

You may also unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those communications.

To exercise your rights, contact us using the details provided below. We may need to verify your identity before processing your request.

COOKIES AND YOUR CHOICES

When you first visit the Site, you may be given the option to accept, refuse, or customise non-essential cookies.

Strictly necessary cookies may operate without consent because they are required for essential functions such as security, shopping-cart management, and checkout.

You can change your preferences at any time through the cookie settings available on the Site. You may also block or delete cookies through your browser, although doing so may affect certain Site features.

DO NOT TRACK

Some browsers allow users to send a “Do Not Track” signal. Because there is currently no universally accepted standard for responding to these signals, the Site may not automatically change its data-processing practices when such a signal is received.

Where required by applicable law, we will respect recognised privacy-preference signals.

CHILDREN’S PRIVACY

The Site is not intended for children, and we do not knowingly collect Personal Information from children below the minimum age required by applicable law.

If you believe that a child has provided us with Personal Information, please contact us so that we can take appropriate action.

DATA SECURITY

We use reasonable technical and organisational safeguards designed to protect Personal Information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or regulatory requirements.

The updated version will be published on this page with a revised “Last updated” date.

CONTACT US

For more information about our privacy practices, to exercise your rights, ask a question, or submit a complaint, contact us at:

Elazia

Email: contact@elazia.fr

Last updated: 20/07/2026