Returns & Refunds

We want you to feel confident ordering from Elazia. In addition to any mandatory consumer rights that apply to you, Elazia offers a 30-day return window from the date your order is delivered.

How to request a return

To request a return, email contact@elaziaclothing.com with your order number and the item(s) you wish to return. We will provide the return instructions and the appropriate return address.

Please do not send a return to a manufacturer or to an address that has not been provided by Elazia.

Return condition

You may handle and try on a dress as you reasonably would in a shop to check its nature, characteristics and fit. Returned items should be sent back in a condition suitable for inspection and resale, with original tags attached where applicable, and without stains, makeup, perfume, damage or signs of wear beyond what is reasonably necessary to inspect the item.

Where permitted by applicable law, a deduction may be made only for any loss in value caused by handling beyond what is reasonably necessary to inspect the item.

EU statutory right of withdrawal

If you are a consumer covered by European Union distance-selling rules, you generally have a statutory right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason. This statutory right also applies to discounted or sale items where the law provides.

To exercise this right, send us a clear statement of your decision to withdraw before the 14-day period expires. You may use the model withdrawal form below, but its use is not mandatory.

After notifying us of your withdrawal, the goods must be returned within the period required by applicable law.

Return shipping

For a change-of-mind return, the customer is responsible for the direct cost of returning the goods where permitted by law and where the customer has been informed of this before purchase. We recommend using a tracked shipping method and keeping proof of postage.

If an item is incorrect, damaged, defective or not as described, contact us before returning it. Where Elazia is responsible for the issue, we will provide an appropriate solution and cover or reimburse reasonable return costs where required.

Refunds

Refunds are issued to the original payment method unless another method is expressly agreed and does not create additional costs for you.

For a valid statutory withdrawal, we will refund the amounts required by applicable law, including the cost of the least expensive standard delivery method originally offered where required. Additional costs resulting from your choice of a more expensive delivery method are not refundable where the law permits.

Where permitted by law, we may wait to issue the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first. Statutory refunds are processed within the legally required timeframe.

Your bank or payment provider may need additional time to display the refund after it has been issued.

Sale items

Discounted and sale items are not excluded from applicable statutory consumer rights. Eligible sale items may also be returned under Elazia's 30-day commercial return policy, subject to the return conditions above.

Exchanges

If you need another size or style, contact us at contact@elaziaclothing.com. Depending on availability, the quickest solution may be to return the original item and place a new order.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us as soon as possible with your order number and clear photos so that we can resolve the issue.

No restocking fee

Elazia does not charge a restocking fee for eligible returns.

Model withdrawal form

If you wish to use the statutory right of withdrawal, you may copy and send the following statement to contact@elaziaclothing.com:

To Elazia:
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order number:
Goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Date:

Contact

For any question about a return or refund, email contact@elaziaclothing.com.

Last updated: 12 August 2026